Joseph “Dej” Costales

Joseph “Dej” is a dedicated professional with more than 15 years of experience in the BPO industry, focusing on enhancing customer service and operational performance. As a former Assistant Call Center Manager, he led and mentored team members, developing and implementing action plans to improve performance and ensure successful execution of objectives.

With a proven track record of meeting and exceeding targets, Dej maintains a strong customer centric approach that prioritizes client satisfaction. His leadership abilities have been recognized through roles as a team leader and manager, where he effectively motivated teams to achieve collective goals and foster a collaborative work environment.